Shipping & Refunds

We offer free domestic ground shipping for all orders over $20. For all other orders, a flat rate of $1.25 will be applied. At this time, we do not offer international shipping.

All orders will be emailed a tracking number upon shipment. Please use this tracking number to check the status of your shipment and estimated delivery time.

Your order will always arrive in discreet packaging.

Refunds & Exchanges

Due to the intimate nature of our product, we are unable to accept returns or exchanges of any kind.

However, if your order arrives damaged or incorrect, please contact us at vella@vellabio.com within 7 days of receiving the product, with a description of the problem, and photos. Products that have been opened will not be eligible for refund.